Technical Issues FAQs

Q: How do I report a bug?

A: If you encounter a bug or technical issue, please report it to our customer support via Live Chat on our website or email at support@levex.com. To help us resolve the issue quickly, include all relevant details such as screenshots, screen recordings, error messages, and the steps you took before encountering the problem.

Q: Is there a mobile app? How do I install it?

A: Yes, we have mobile apps available for both Android and iOS devices. You can download them from the Google Play Store for Android or the Apple App Store for iOS. The mobile apps provide full trading functionality and allow you to access your dashboard and wallet on the go.

Q: How do I clear my cache and cookies?

A: The process for clearing cache and cookies varies by browser. In most browsers like Chrome, Safari, or Firefox, you can find this option in the 'Settings' or 'Preferences' menu under 'Privacy and Security' or 'Clear Browsing Data'. Clearing cache and cookies can resolve many display and login issues.

Q: Why am I getting a 'Connection Error'?

A: A 'Connection Error' usually indicates a network connectivity issue. First, check your internet connection and try refreshing the page. If the problem persists, try clearing your browser cache, disabling browser extensions, or switching to a different browser. You can also check our announcements for any ongoing maintenance updates.

Q: Is LeveX compatible with all browsers?

A: While LeveX can be accessed on most modern browsers, for optimal performance and security, we recommend using the latest versions of Google Chrome or Apple Safari. Some features may not work properly on older browsers or less common browsers. Always ensure your browser is updated to the latest version.