Last Updated: 26 October, 2023
This User Agreement is concluded between you ("You" or "User") and Levex Trading Platform ("we", "us", "our", "ours", "Levex", or, the "Platform"). By using, accessing, or attempting to use or access Levex website (https://www.levex.com), Apps and any other services provided by Levex or affiliated companies thereof (the "Services"), it will be deemed that you have read and agreed to all the terms and conditions specified in this User Agreement and Privacy Policy ("Agreement"), as well as the amendments and updates which we may make thereto, and any other agreements, terms, conditions, guidelines, rules, or written instructions, as published by Levex on its website, Apps, or other Services and amendments and changes thereto, from time to time (altogether as the 'Legal Documents'). If you do not agree or otherwise understand the nature of this Agreement and the Legal Documents, do not access Levex or use the corresponding Levex Services.
BY MAKING USE OF Levex SERVICES, YOU ACKNOWLEDGE AND AGREE THAT: (1) YOU ARE AWARE OF THE RISKS ASSOCIATED WITH TRANSACTIONS OF DIGITAL ASSETS AND THEIR DERIVATIVES; (2) YOU SHALL ASSUME ALL RISKS RELATED TO THE USE OF Levex SERVICES AND TRANSACTIONS OF DIGITAL ASSETS AND THEIR DERIVATIVES; AND (3) Levex SHALL NOT BE LIABLE FOR ANY SUCH RISKS OR ADVERSE OUTCOMES.
If you would like to know more about the risks associated with investing in or trading Digital Assets, you can also review our Privacy Policy and Risk Disclosure Statement for additional compliance information
It is your sole responsibility to ensure that the computer used for the trade and liquidity of Digital Assets is secure. Due to web page display and safety considerations, it is strongly recommended that Users utilize the latest version of Google Chrome to login to Levex. Users shall bear the responsibility themselves for the losses or damages suffered as a result thereof.
1) You must ensure that you are not a resident of Prohibited Countries. Currently, Levex does not provide Services, nor do we accept registration of Users or trade applications, in the following countries(regions): United Arab Emirates, North Korea, Cuba, Sudan, Syria, Iran, Crimea, Mainland China, Indonesia, Singapore, Venezuela, the United States, and Canada (altogether referred to as 'Prohibited Countries'). For the sake of clarification, the Prohibited Countries list is non-exclusive and is subject to change, at any time and from time to time, by Levex in its absolute sole discretion may decide, taking into account legal and compliance considerations. You understand and acknowledge that if it is determined that you have given false representations of your location or place of residence, we reserve the right to take any appropriate actions in compliance with applicable laws and regulations, including termination of any Account immediately and liquidating any open positions. You undertake to inform Levex at the earliest possible opportunity if you have become resident in any of the foregoing Prohibited Countries.
2) Notwithstanding our Risk Disclosure Statement available at: https://support.levex.com/en/article/levex-risk-disclosure-statement to further your understanding of the risks associated with trading in Digital Assets, Levex hereby reminds you of the following:
YOU MUST FULLY UNDERSTAND AND ASSESS THE RISKS IN DIGITAL ASSETS TRADING BEFORE CONDUCTING ANY TRADING ACTIVITIES OR USING OUR SERVICES; YOU MUST ASSESS YOUR RISK TOLERANCE CAREFULLY BEFORE ENGAGING IN DIGITAL ASSETS TRADINGS.
3) Notwithstanding the foregoing, when using our Services, you may face risks regarding policy, regulatory compliance, investment yield, trading, and force majeure, etc, the non-exhaustive details of which are as follows:
4) By registering for a Levex Account or using or otherwise accessing Levex Services, you represent and warrant that: (i) as an individual, you are of legal age to form a binding contract under applicable laws; (ii) as an individual, legal person, or other organization, you have full legal capacity and sufficient authorizations to enter into this Agreement; (iii) you have not been previously suspended or removed from using Levex Platform or related Services; (iv) you do not have an existing Levex Account; (v) you are not resident, located in or otherwise attempting to access Levex Platform or Levex Services from, or otherwise acting on behalf of a person or legal entity that is resident or located in, a Prohibited Country; (vi) if you act as an employee or agent of a legal entity, and enter into these Agreements on their behalf, you represent and warrant that you have all the necessary rights and authorizations to bind such legal entity and to access and use Levex Platform and Levex Services on behalf of such legal entity; and (vii) your use of Levex Platform and Levex Services will not violate any and all laws and regulations applicable to you or the legal entity on whose behalf you are acting, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.
5) All Users must apply for a Levex Account before using Levex Services. When you register a Levex Account, you must provide the information identified in this Agreement or otherwise as requested by Levex, and accept this Agreement, the Privacy Policy, and other Levex Legal Documents. Levex may refuse, in its absolute sole discretion, to open a Levex Account for you. You agree to provide complete and accurate information when opening a Levex Account, and agree to timely update any information you provide to Levex to maintain the integrity and accuracy of the information. Each User (including natural person, business or legal entity) may maintain only one main account at any given time. The registration, use, protection and management of such trading accounts are equally governed by the provisions of this Agreement, unless otherwise stated in this Agreement or the Legal Documents.
6) Please note that there are legal requirements in various countries which may restrict the products and services that Levex can lawfully provide. Accordingly, some products and services and certain functionality within Levex Platform may not be available or may be restricted in certain jurisdictions or regions or to certain Users. You shall be responsible for informing yourself about and observing any restrictions and/or requirements imposed with respect to the access to and use of Levex Platform and Levex Services in each country from which Levex Platform and Levex Services are accessed by you or on your behalf. Levex reserves the right to change, modify or impose additional restrictions with respect to the access to and use of Levex Platform and/or Levex Services from time to time at their discretion at any time without prior notification.
7) The Users understand and agree that it is the sole responsibility of the Users to maintain the confidentiality of your Levex account and password and are responsible for all activities conducted by your Levex account (including, but not limited to, disclosure of information, release of information, online clicking for consent or submission of various rule agreements, online renewal of agreements or purchase service, etc.). You assume full responsibility for all actions and statements made using the Users’ accounts and passwords and agree to the following:
8) If a User discovers that a third person fraudulently uses or embezzles the User's account and password, or such third person’s use of the User’s account involves any absence of requisite and due authorization, the User shall promptly notify Levex in an effective manner and request Levex to suspend relevant services; otherwise all the responsibilities arising from such use shall be borne solely by the User. Furthermore, the User understands that Levex needs a reasonable period of time to take action on the User's request; Levex shall not be held liable for any loss that may arise in connection with such third person’s use of the services before Levex takes action.
9) Where Levex deems on its unilateral and independent judgement that any event which undermines the security of trading has or may arise, Levex shall have the right to suspend, interrupt or terminate all or part of the Services provided to a User under this Agreement, remove or delete registration information of such a User, seize illicit profits that the User may gain, without notifying such User and without assuming any responsibility to such User or any third party. The aforementioned events include:
10) When a User decides to cease to use his/her/its User account, the User shall first pay off all outstanding payables (including service fees, inter alia), then withdraw all available digital assets (if any) from the User account that are eligible for withdrawal, apply to Levex for freezing the User account, and formally cancel the User account upon approval by Levex.
11) The User agrees that if the identity verification procedure for his/her/its User account fails to be completed, Levex has the right to terminate the supply of User account services without prior notice to the User, and Levex may promptly suspend, close or delete the User account and all relevant materials and files in the User account.
12) The User agrees that the suspension, interruption or termination of the User's account does not represent the termination of the User's responsibilities. The User shall still be liable for any possible breach of agreement or damages that may arise due to or in connection with such User’s conduct during the time when such User uses the services provided by Levex; furthermore, Levex may continue keeping relevant information of the User.
13) Notwithstanding the foregoing, the Services provided by Levex as provided for under this Agreement shall include the following:
14) You acknowledge and agree that the above list is non-exhaustive in nature and the Services are provided by Levex or Levex's partner(s) on an 'as-is' basis, and may be subject to reduction, changes. cancellation, termination, and modifications by Levex under its absolute sole discretion. Levex Services may be varied in appearance, availability, pricing, operation, to residence of different countries, Levex reserve the right to modify such Services in its absolute sole discretion, with or without notice to you. Each Service Levex provides, provided, or will provide is subject to separate terms and conditions which may be contained under the Legal Documents, by using the Services, you are deemed to have read and understood the nature of those provisions.
15) In addition to the foregoing, the User acknowledges and agrees that Levex shall have, at Levex’s sole discretion, the right to suspend all or part of the Services, or the User’s access to all or part of the Services, whenever Levex determines in Levex’s sole discretion that:
16) For the purposes of Clause 15 (b), the proper functioning of Levex will be in jeopardy in the following circumstances:
17) When you use Levex Services, you agree and undertake to comply with the following provisions:
18) By accessing Levex Services, you agree that Levex has the right to investigate any violation of this Agreement, unilaterally determine whether you have violated this Agreement, and take actions under relevant regulations without your consent or prior notice. Examples of such actions include, but are not limited to:
19) In addition to the foregoing, due to the operation of Applicable Laws, Levex prohibits certain businesses to be conducted on or otherwise utilize Levex Services, Levex has the right to monitor your transaction and/or account activities to determine, under our absolute sole discretion, if your use of Levex Services constitutes any of the prohibited businesses. These prohibited businesses include:
20) In the event that we learn or reasonably suspect, in our sole discretion, that your account is or may be associated with any of the Prohibited Businesses as set forth above, we will consider it to be a violation of this Agreement and may suspend or terminate your account, including by canceling any clawback transactions or freezing your funds immediately without notice, or taking any other action required by a law enforcement agency, regulator, or any other authority. We reserve the right to report any such suspected or actual Prohibited Businesses to a law enforcement agency, regulator, or any other authority.
21) In addition to other similar provisions contained under this Agreement and the Legal Documents, you agree and acknowledge that we have the right, at any time and in our absolute sole discretion, to implement the following measures on your Account:
If we suspect, in our absolute sole discretion, inter alia, any of the following:
22) You agree and acknowledge that we have the right to immediately investigate and implement necessary measures on your Account and any Account related thereto, if we suspect, in our sole discretion, that any such account has committed a violation of this Agreement, the Legal Documents, or the Applicable Laws or Regulations.
23) Levex has the right to set Service charges according to this Agreement. Levex also has the right to formulate and adjust the Service charges, and set specific service charges for you to use the Service(s) and terminate any promotional efforts at any time and from time to time, at Levex's absolute sole discretion.
24) Unless otherwise stated or agreed upon, you agree that Levex has the right to deduct the above-mentioned service charges directly from the assets of your account.
25) At Levex's sole discretion, regional or country-specific pricing may vary based on the User’s residence or location.
26) Levex is responsible for providing Levex services to you according to the status quo and availability. Levex, however, makes no express or implied warranty with respect to the Services, including but not limited to the applicability, absence of error or omission, sustainability, accuracy, reliability, suitability for a particular purpose of the Services. At the same time, Levex makes no commitment or guarantee to the validity, accuracy, correctness, reliability, quality, stability, integrity and timeliness of the technology and information involved in the Levex service.
27) Notwithstanding the afore, Levex is responsible for reviewing the text of information released by the digital asset project owners, however it does not guarantee or assume any responsibility for the accuracy, completeness or legality of such information. The Users shall make decisions based on their independent judgment and shall engage their own advisors and/or conduct their own research. If Users conduct digital asset transactions based on such information, the risks arising therefrom shall be borne exclusively by the Users themselves, and the Users have no right to propose any legal claim to Levex on the basis of such risks. Any dispute between a User and the digital asset project owner arising from or related to transaction shall be settled by and between the parties to the dispute themselves, and the Platform shall not bear any transaction risk or legal liability whatsoever.
28) DISCLAIMER OF WARRENTIES: TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, Levex SERVICES, Levex MATERIALS AND ANY PRODUCT, SERVICE OR OTHER ITEM PROVIDED BY OR ON BEHALF OF Levex ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND Levex EXPRESSLY DISCLAIMS, AND YOU WAIVE, ANY AND ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE. WITHOUT LIMITING THE FOREGOING, Levex DOES NOT REPRESENT OR WARRANT THAT THE SITE, Levex SERVICES OR Levex MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Levex DOES NOT GUARANTEE THAT ANY ORDER WILL BE EXECUTED, ACCEPTED, RECORDED OR REMAIN OPEN. EXCEPT FOR THE EXPRESS STATEMENTS, AGREEMENTS AND RULES SET FORTH IN this Agreement, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR AGREEMENT, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS OF Levex SERVICES. WITHOUT LIMITING THE FOREGOING, YOU HEREBY UNDERSTAND AND AGREE THAT Levex WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO: (A) ANY INACCURACY, DEFECT OR OMISSION OF DIGITAL ASSETS PRICE DATA, (B) ANY ERROR OR DELAY IN THE TRANSMISSION OF SUCH DATA, (C) INTERRUPTION IN ANY SUCH DATA, (D) REGULAR OR UNSCHEDULED MAINTENANCE CARRIED OUT BY Levex AND SERVICE INTERRUPTION AND CHANGE RESULTING FROM SUCH MAINTENANCE, (E) ANY DAMAGES INCURRED BY OTHER USERS’ ACTIONS, OMISSIONS OR VIOLATION OF this Agreement, (F) ANY DAMAGE CAUSED BY ILLEGAL ACTIONS OF OTHER THIRD PARTIES OR ACTIONS WITHOUT AUTHORIZED BY Levex; AND (G) OTHER EXEMPTIONS MENTIONED IN DISCLAIMERS AND PLATFORM RULES ISSUED BY Levex.
THE DISCLAIMER OF IMPLIED WARRANTIES CONTAINED HEREIN MAY NOT APPLY IF AND TO THE EXTENT IT IS PROHIBITED BY APPLICABLE LAW OF THE JURISDICTION IN WHICH YOU RESIDE.
29) DISCLAIMER OF DAMAGES AND LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL Levex AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEYS, AGENTS, REPRESENTATIVES, SUPPLIERS OR CONTRACTORS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, INFORMATION, REVENUE, PROFITS OR OTHER BUSINESSES OR FINANCIAL BENEFITS) ARISING OUT OF Levex SERVICES, ANY PERFORMANCE OR NON-PERFORMANCE OF Levex SERVICES, OR ANY OTHER PRODUCT, SERVICE OR OTHER ITEM PROVIDED BY OR ON BEHALF OF Levex AND ITS AFFILIATES, WHETHER UNDER CONTRACT, STATUTE, STRICT LIABILITY OR OTHER THEORY EVEN IF Levex HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF Levex’S GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NOTWITHSTANDING THE FOREGOING, IN NO EVENT WILL THE LIABILITY OF Levex, ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEYS, AGENTS, REPRESENTATIVES, SUPPLIERS OR CONTRACTORS ARISING OUT OF SERVICES OFFERED BY OR ON BEHALF OF Levex AND ITS AFFILIATES, ANY PERFORMANCE OR NON-PERFORMANCE OF Levex SERVICES, OR ANY OTHER PRODUCT, SERVICE OR OTHER ITEM, WHETHER UNDER CONTRACT, STATUTE, STRICT LIABILITY OR OTHER THEORY, EXCEED THE AMOUNT OF THE TRANSACTION FEES PAID BY YOU TO Levex UNDER this Agreement IN THE THREE-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY.
30) You agree to indemnify and hold harmless Levex, their affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of or related to (i) your use of, or conduct in connection with, Levex Services, (ii) your breach or our enforcement of this Agreement, or (iii) your violation of any applicable law, regulation, or rights of any third party during your use of Levex Services. If you are obligated to indemnify Levex,, contractors, licensors, and their respective directors, officers, employees or agents pursuant to this Agreement, Levex will have the right, in its sole discretion, to control any action or proceeding and to determine whether Levex wishes to settle, and if so, on what terms.
31) You agree that Levex shall be entitled in its sole and absolute discretion, without prior notice, to suspend, terminate the provision of part or all of the Levex services to you for any reason, as well as suspend or permanently freeze (cancel) your account in Levex, and shall not be liable to you or any third party for so doing, however, Levex has the right to retain the trade data, history and other information relating to the account, as well as the application and use of such information. In the event of the following circumstances, Levex has the right to terminate this Agreement directly by canceling the account, and has the right to permanently freeze (cancel) your account’s authority on Levex:
32) You agree that Levex shall have the right to immediately suspend your Levex Account (and any accounts beneficially owned by related entities or affiliates), freeze or lock assets or funds in all such accounts, and suspend your access to Levex for any reason including if Levex suspects any such accounts to be in violation of this Agreement, the Legal Documents, or any applicable laws and regulations. You agree that Levex shall not be liable to you for any permanent or temporary modification of your Levex Account, or suspension or termination of your access to all or any portion of Levex Services. Levex shall reserve the right to keep and use the transaction data or other information related to such Levex Accounts. The above account controls may also be applied in the following cases:
33) In case of any of the following events, Levex shall have the right to directly terminate this Agreement by cancelling your Levex Account, and shall enjoy the right but not the obligation to permanently freeze (cancel) the authorizations of your Levex Account on Levex and withdraw the corresponding Levex Account thereof:
33) In case of any of the following events, Levex shall have the right to directly terminate this Agreement by cancelling your Levex Account, and shall enjoy the right but not the obligation to permanently freeze (cancel) the authorizations of your Levex Account on Levex and withdraw the corresponding Levex Account thereof:
34) If Levex is informed that any assets or funds held in your Levex Account are stolen or otherwise are not lawfully possessed by you, Levex may, but has no obligation to, place an administrative hold on the affected funds and your Levex Account. If Levex does lay down an administrative hold on some or all of your funds or Levex Account, Levex may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to Levex has been provided to Levex in a form acceptable to Levex. Levex will not involve itself in any such dispute or the resolution of the dispute. You agree that Levex will have no liability or responsibility for any such hold, or for your inability to withdraw Digital Assets or funds or execute trades during the period of any such hold.
35) Except as set forth in this Agreement, once a Levex Account is closed/withdrawn, all remaining account balance (which includes charges and liabilities owed to Levex) will be payable immediately to Levex. Upon payment of all outstanding charges to Levex (if any), Users may, upon determination by Levex as to the User's eligibility, withdraw all Digital Assets or funds from the account.
36) Levex maintains full custody of the assets, funds and User data/information which may be turned over to governmental authorities in the event of Levex Accounts’ suspension/closure arising from fraud investigations, investigations of violation of law or violation of this Agreement.
37) Notwithstanding any provision of this Agreement, Levex may provide a written notice requiring you to close all of your open positions and withdraw all of your assets from your Levex Account within a limited period of time as determined by Levex. In the event that you fail to do so, Levex may, in its absolute discretion and without prior notice to you:
38) In addition to the foregoing, you understand and agree that:
39) All intellectual properties included in Levex, including, but not limited to, website logos, databases, website design, text and graphics, software, photos, videos, music, sounds and any combinations of the aforementioned files, and the intellectual property rights of software compilation, associated source code and software (including small applications and scripts) shall be owned by Levex. You may not copy, modify, copy, transmit or use any of the foregoing materials or content for commercial purposes.
40) Upon accepting this Agreement, it shall be deemed that you, on the basis of your own free will, have transferred and assigned exclusively and free of charge to Levex all copyright of any form of information that you have published on Levex, including, but not limited to copyrights, distribution rights, lease rights, exhibition rights, performance rights, projection rights, broadcasting rights, information network communication rights, production rights, adaptation rights, translation rights, compilation rights and other transferable rights that copyright owners are entitled to, and Levex shall have the right to sue for any infringement on such copyright and obtain full compensation for such infringement. This Agreement shall apply to any content that is published by you on Levex and is protected by copyright law, regardless of whether the content is generated before or after the signing of this Agreement.
41) You shall not illegally use or dispose of the intellectual property rights of Levex or any other person during your use of the services offered by Levex. For any information that you publish on Levex, you may not publish or authorize other websites (or media) to use such information in any manner whatsoever.
42) You will not be deemed to have been transferred any intellectual property rights to you by Levex when you log in to Levex or use Levex's Service.
43) Levex is not your broker, intermediary, agent, or advisor and has no fiduciary relationship or obligation to you in connection with any trades or other decisions or activities effected by you using Levex Services. No communication or information provided to you by Levex is intended as, or shall be considered or construed as, investment advice, legal advice, tax advice, financial advice, trading advice, or any other sort of advice. Unless otherwise specified in this Agreement and Legal Documents, all trades are executed automatically, based on the parameters of your order instructions and in accordance with posted trade execution procedures, and you are solely responsible for determining whether any investment, investment strategy or related transaction is appropriate for you according to your personal investment objectives, financial circumstances and risk tolerance, and you shall be solely responsible for any loss or liability therefrom. We recommend consultation with your financial, legal, and/or tax professionals regarding your specific situation. Levex does not recommend that any Digital Asset should be bought, earned, sold, or held by you, nor does Levex warrant any Services that are or should be available in any jurisdictions. Before making the decision to buy, sell or hold any Digital Asset, you should conduct your own due diligence and consult your financial advisors prior to making any investment decision. Levex will not be held responsible for the decisions you make to buy, sell, or hold Digital Assets based on the information provided by Levex.
44) Notice of Claim and Dispute Resolution Period. Please contact Levex before initiating any legal proceedings! Levex wants to address your concerns without resorting to formal legal proceedings, if possible. If you have a dispute with Levex, then you should contact Levex and a ticket number will be assigned. Levex will attempt to resolve your dispute internally as soon as possible. The parties agree to negotiate in good faith to resolve the dispute (which discussions shall remain confidential and be subject to applicable rules protecting settlement discussions from use as evidence in any legal proceeding).
45) In the event the dispute cannot be resolved satisfactorily, and you wish to assert a legal claim against Levex, then you agree to set forth the basis of such claim in writing in a “Notice of Claim,” as a form of prior notice to Levex. The Notice of Claim must: (1) describe the nature and basis of the claim or dispute, (2) set forth the specific relief sought, (3) provide the original ticket number, and (4) include your Levex account email.
46) The Notice of Claim should be submitted to an email address or hyperlink provided in your correspondence with Levex. After you have provided the Notice of Claim to Levex, the dispute referenced in the Notice of Claim may be submitted by either Levex or you to arbitration in accordance with this Agreement. For the avoidance of doubt, the submission of a dispute to Levex for resolution internally and the delivery of a Notice of Claim to Levex are prerequisites to commencement of an arbitration proceeding (or any other legal proceeding). During the arbitration, the amount of any settlement offer made by you or Levex shall not be disclosed to the arbitrator.
47) Agreement to Arbitrate. You and Levex agree that, subject to this Agreement and Legal Documents, any dispute, claim, or controversy between you and Levex arising in connection with or relating in any way to this Agreement or to your relationship with Levex as a user of Levex Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of this Agreement) will be determined by mandatory final and binding individual (not class) arbitration. You and Levex further agree that the arbitrator shall have the exclusive power to rule on his or her own jurisdiction, including without limitation any objections with respect to the existence, scope or validity of the Agreement to Arbitrate, or to the arbitrability of any claim or counterclaim. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including, if applicable, attorney fees), except that the arbitrator may not award declaratory or injunctive relief in favour of anyone but the parties to the arbitration. The arbitration provisions set forth in this Agreement will survive termination of this Agreement.
48) Arbitration Rules. The arbitration shall be subject to the HKIAC Administered Arbitration Rules (HKIAC Rules) in force when the Notice of Arbitration is submitted, as modified by this Agreement. The arbitration will be administered by the Hong Kong International Arbitration Centre (HKIAC). Unless the parties agree otherwise, there shall be only one arbitrator appointed in accordance with the HKIAC Rules. Any arbitration will be conducted in the English language. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
JUDGMENT ON ANY ARBITRAL AWARD MAY BE GIVEN IN ANY COURT HAVING JURISDICTION OVER THE PARTY (OR OVER THE ASSETS OF THE PARTY) AGAINST WHOM SUCH AN AWARD IS RENDERED. TIME FOR FILLING: ANY ARBITRATION AGAINST Levex OPERATORS MUST BE COMMENCED BY FILING A REQUEST FOR ARBITRATION WITHIN ONE (1) YEAR, AFTER THE DATE THE PARTY ASSERTING THE CLAIM FIRST KNOWS OR REASONABLY SHOULD KNOW OF THE ACT, OMISSION OR DEFAULT GIVING RISE TO THE CLAIM; AND THERE SHALL BE NO RIGHT TO ANY REMEDY FOR ANY CLAIM NOT ASSERTED WITHIN THAT TIME PERIOD. THIS ONE YEAR LIMITATION PERIOD IS INCLUSIVE OF THE INTERNAL DISPUTE RESOLUTION PROCEDURE SET FORTH IN THIS AGREEMENT, ABOVE. THERE SHALL BE NO RIGHT TO ANY REMEDY FOR ANY CLAIM NOT ASSERTED WITHIN THAT TIME PERIOD.
If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.
49) Governing Law. This Agreement and the Legal Documents shall be governed by the laws of England and Wales, without reference to its conflict of laws provisions.
50) Class Action Waiver. You and Levex agree that any claims relating to this Agreement or to your relationship with Levex as a user of Levex Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of this Agreement) shall be brought against the other party in an arbitration on an individual basis only and not as a plaintiff or class member in a purported class or representative action. You and Levex further agree to waive any right for such claims to be brought, heard, or arbitrated as a class, collective, representative, or private attorney general action, to the extent permissible by applicable law. Combining or consolidating individual arbitrations into a single arbitration is not permitted without the consent of all parties, including Levex.
Know-Your-Customer and Anti-Money-Laundering Policy
51) We ensure that we will comply with the Know-Your-Customer and Anti-Money-Laundering laws and regulations, and will not knowingly violate the Know-Your-Customer and Anti-Money-Laundering policies. To the extent of our reasonable control, we will adopt necessary measures and technology to provide you with services that are safe and secure, to protect you against the loss caused by money laundering to the greatest extent possible. The contents of Know-Your-Customer and Anti-Money-Laundering policies are as follows:
52) You must provide Levex with complete and accurate identity information and supporting documents, including, but not limited to, proof of identity, proof of address, contact details, etc.
53) Levex will undertake due diligence to verify information provided by you, in circumstances where Levex, in its absolute sole discretion, deems such information may be inaccurate or incomplete, Levex shall be entitled to request further supporting documents from you in order to ensure the truthfulness and accuracy of User identity. You agree and understand that failure to provide these documents may result in full or partial restrictions on using Levex Services.
54) You hereby undertake to update in a timely manner to any changes in your identity information to ensure that the identity information provided by you are up-to-date, accurate, and complete. It is your responsibility to make sure that any identity information and supporting documents thereof provided by you are most up-to-date and valid.
55) In accordance with the laws and regulations of relevant jurisdictions and in light of the nature of entities concerned, the content of your information as it is collected by us may vary.
56) In principle, we will collect the following information of yours if you have registered as an individual:
57) If you are a company or any other type of legal entity, we will collect the following information of yours to determine the final beneficiary of your account or your trust account.
58) We only accept supporting documents pertaining to your identity information in English; if your identity information is not in English, you shall have your identity information translated into English and duly notarized.
60) Levex will employ reasonable measures to supervise trading activities carried out on the platform in order to detect and prevent suspicious trading activities. In the meantime, Levex shall have the right to take appropriate actions, as Levex may, in its absolute sole discretion, determine, to respond to any suspicious activities carried out by the Users, including:
61) If we identify a specific trade as suspicious on the basis of our assessment, we may adopt such restrictive measures as suspending trade or denying trade, and if it is possible, we may even reverse trade as soon as possible, and report to competent authorities, without, however, notifying you;
62) We reserve the right to reject registration applications by applicants that do not comply with the international standards against money laundering or who may be regarded as political and public figures; we reserve the right to suspend or terminate a trade identified as suspicious based on our own assessment, which, however, does not breach any of our obligations and duties to you. For details on locations where Levex refuses registration or to provide Services, kindly refer to section entitled 'Prohibited Countries', above.
63) Independent Parties. Levex is an independent contractor but not an agent of you in the performance of this Agreement. this Agreement shall not be interpreted as facts or evidence of an association, joint venture, partnership, or franchise between the parties.
64) Entire Agreement. this Agreement constitute the entire agreement between the parties regarding use of Levex Services and will supersede all prior written or oral agreements between the parties. No usage of trade or other regular practice or method of dealing between the parties will be used to modify, interpret, supplement, or alter the terms herein.
65) Interpretation and Revision. Levex reserves the right to alter, revise, modify, and/or change this Agreement at any time. All changes will take effect immediately upon being published on Levex websites. It is your responsibility to regularly check relevant pages on our websites/applications to confirm the latest version of this Agreement. If you do not agree to any such modifications, your only remedy is to terminate your usage of Levex Services and cancel your account. You agree that, unless otherwise expressly provided in this Agreement, Levex will not be responsible for any modification or termination of Levex Services by you or any third party, or suspension or termination of your access to Levex Services.
66) Language & Translations: this Agreement may, at Levex’s sole and absolute discretion, be translated into a language other than the English language. You agree that any such translation shall only be for your convenience and the English text shall prevail in the event of any ambiguity, discrepancy or omission as between the English text and any translated text.
67) Force Majeure. Levex will not be liable for any delay or failure to perform as required by this Agreement because of any cause or condition beyond Levex’s reasonable control.
68) Severability. If any portion of this Agreement is held invalid or unenforceable, such invalidity or enforceability will not affect the other provisions of this Agreement, which will remain in full force and effect, and the invalid or unenforceable portion will be given effect to the greatest extent possible.
69) Assignment. You may not assign or transfer any right to use Levex Services or any of your rights or obligations under this Agreement without prior written consent from Levex, including any right or obligation related to the enforcement of laws or the change of control. Levex may assign or transfer any or all of its rights or obligations under this Agreement, in whole or in part, without notice or obtaining your consent or approval.
70) Waiver. The failure of one party to require performance of any provision will not affect that party’s right to require performance at any time thereafter. At the same time, the waiver of one party to seek recovery for the other party’s violation of this Agreement or any provision of applicable terms shall not constitute a waiver by that party of any subsequent breach or violation by the other party or of the provision itself.
71) Third-Party Website Disclaimer. Any links to third-party websites from Levex Services does not imply endorsement by Levex of any product, service, information or disclaimer presented therein, nor does Levex guarantee the accuracy of the information contained on them. If you suffer loss from using such third-party product and service, Levex will not be liable for such loss. In addition, since Levex has no control over the terms of use or privacy policies of third-party websites, you should read and understand those policies carefully.
This document is part of our full set of policies and agreements.