Legal and Compliance FAQs

Q: How can a law enforcement agency or regulatory body get in touch with LeveX?

A: Law enforcement agencies and regulatory bodies can contact LeveX through our email at support@levex.com. We are committed to cooperating with legitimate legal requests and maintaining compliance with applicable regulations.

Q: Where do you find the terms and conditions of LeveX?

A: You can locate LeveX's terms and conditions on our User Agreement page. We recommend reviewing these terms regularly as they may be updated to reflect changes in our services or legal requirements.

Q: How does LeveX handle taxation?

A: LeveX does not provide tax advice or guidance on tax obligations. Please consult a qualified tax professional for your specific situation. However, we can provide transaction records and trade history from your account dashboard if needed for tax reporting purposes.

Q: Do you report to tax authorities?

A: We comply with all applicable legal requirements regarding reporting, but we do not proactively report individual user activities to tax authorities. It remains the user's responsibility to report their trading activities and earnings according to their local tax laws.

Q: What is your policy on forks and airdrops?

A: Our policy on cryptocurrency forks and airdrops is evaluated case by case based on technical feasibility, security considerations, and community demand. Please refer to our official announcements for specific details about how we handle each event.

Q: What are the restricted countries?

A: You can find the complete list of service-restricted countries in LeveX's User Agreement. This list is subject to change based on regulatory developments and legal requirements.

Q: How do you handle customer complaints?

A: We take customer complaints seriously and strive to resolve all issues promptly and fairly. Please contact our customer support via Live Chat on our website or email your complaints to support@levex.com.