Security FAQs
Q: How does LeveX protect my data?
A: LeveX uses advanced encryption methods, firewalls, and secure data storage to protect your data. We also comply with GDPR and other data protection regulations. For more details about our data handling practices, visit our privacy policy.
Q: What should I do if my account is compromised?
A: If you suspect your account is compromised, immediately change the passwords for both your LeveX account and email. Then, set up fresh two-factor authentication for your account and contact our customer support via Live Chat or support@levex.com for further assistance. Visit our support center for additional security resources.
Q: How can I report suspicious activity?
A: If you notice any suspicious activity on your account or within the platform, report it immediately to our customer support via our Live Chat or email at support@levex.com. Our security team investigates all reports promptly to protect our community.
Q: What are the best practices for securing my account?
A: To enhance security, use a strong and unique password, and enable two-factor authentication. Be cautious of phishing attempts and regularly review your account activity and security settings. Access your account settings through your dashboard to manage these security features.
Q: How does LeveX manage customer funds?
A: LeveX uses a combination of hot and cold wallets to manage customer funds. Cold wallets are disconnected from the internet for added security, while hot wallets enable seamless trading operations. This multi-layered approach ensures both security and accessibility for our users.
Q: Where can I find out how much reserves LeveX has?
A: You can view LeveX's current reserves and proof of assets through our Proof of Reserves page. We are committed to maintaining full transparency about our financial stability and undergo regular audits to ensure customer funds are properly backed.